Patient Instructions for Medical Record Requests

To improve the speed and security with which we can fulfill medical records requests, Hawaii Kidney Specialists has partnered with HealthMark Group, a release of the information provider.

Because HealthMark is the industry leader in quality, we are confident your personal health information is in safe hands.

Our partnership with HealthMark Group means:

  • Faster processing of your records request
  • Accurate and complete records every time
  • Prompt customer service for all questions
  • Online portal where you can review the status of your request

If it is your first time using this platform, you will need to create an account by providing your email address.

Once logged in, you may select “Submit Request” from the menu options and enter all required fields to

submit an authorization.


HealthMark will process your medical record request and provide notification via email once complete.

A complimentary copy of your record will be made available for you to download within 72 hours.

If you have questions, please contact HealthMark’s Support Team at

1-800-659-4035 or